Betty's Flower Shop, LLC

David Niemeyer 7 months ago

Its unfortunate I have to write this review, as I have tried to get resolution with this this flower shop by phone and email, but to no avail. I cannot get a response from them. I ordered a nice bouquet from Betty's website for my wife for Valentine's Day. My son went to their store and picked it up, as I was unable to get there before they closed. The arrangement we received was very much below the standard of what I would expect based on the pictures on their site. I chose the PREMIUM arrangement, this was far from it. I understand that the pictures are not going to be 100% accurate, but this was such a drastic difference, it seems like a blatant bait-and-switch. I really just wanted an apology and maybe a refund of the difference between their "basic" arrangement (which is what I feel I received) and the "premium" arrangement (that I selected and paid for). Maybe this will reach someone and they can either do the right thing or learn from it....but if you are shopping for a nice arrangement in the north part of Las Vegas, you might reconsider before giving Betty's your business. I've seen other reviews sharing the same experience, so its probably standard practice. I'v

W K 10 months ago

The flowers received by my sister were gorgeous! I ordered the premium and they were beautiful. Thank you so much! It made her whole day! I will definitely use again.

Karen Cohen Edited a year ago

If I could give it ZERO stars I would!! First off let’s start with the customer service! I ordered a DELUXE arraignment from the shop yesterday and I needed it delivered by 5 pm. The person called me and said I cannot deliver that time because we close the shop at 5 pm. I said no problem, can you please deliver it as close to 5 as possible? She said no, I can only do it at 4! I made sure someone was home to receive the flowers, no big deal. Well let’s fast forward to 4 pm. I ordered a specific arrangement, paid the $125 for the flowers and added a balloon for $5 plus the shipping fee of $15 no big deal, I figured it’s the deluxe arrangement, and it will be beautiful. So the flowers arrive, my father FaceTimes me so I can see that they arrived for my mom as a surprise for her birthday. DISAPPOINTED is not even the word to describe what we got. It looks like the person went to the market, grabbed a bunch of flowers, put it in a vase, and added ribbon to it! For sure it was NOT worth $125! Then I look at the card that we added with a simple message. It looked like my kindergartner wrote it! I get that not everyone has good handwriting, I don’t either but if I am providing a servi

Athena Esparza a year ago

Unfortunately I live out of state, but I found this flower shop to be close to my parents house. This is the third time I ordered flowers and my parents (especially my Mom) is always happy and tells me the arrangements are beautiful! Their customer service is great too! Thank you and I will continue to order from here.

Joshua Steinhaus 2 years ago

This review reflects a mixed experience, with both positive and negative aspects worth mentioning. It seems that service at this location can be inconsistent based on various reviews, and my own experience aligns with that observation. I called 20 minutes ahead to place an order, informing them that I would be arriving soon for pickup. The staff member I spoke with mentioned that they wouldn’t be able to start the order for 10 to 15 minutes, which I understood. I even drove slower than planned to give them more time, expecting my order to be ready or close to finished by the time I arrived. However, when I reached the store after more than 20 minutes, the person responsible for preparing the arrangements seemed completely unaware of my order. Despite my advance call, the order had not been started. The younger employee at the front had to explain my request to the person preparing the flowers, leading to confusion and a language barrier, requiring me to clarify the order multiple times. What should have been a quick pickup turned into another 15 to 20 minutes of waiting while they took phone calls and worked slowly to complete my order. In terms of pricing, I found it to be on th